FAQ
Q: I bought some merch items, and have some questions. Who can I email?
A: info@merchconnectioninc.com
Q: How does the VIP thing work?
A: You will need your order number (from your confirmation email) and an ID for entry to the VIP activities on the day of the show. VIP activities will begin approximately one hour before doors. Exact times and instructions will be emailed to buyers one week before the event. Your VIP poster, laminate, pin, and vinyl (if selected) will be delivered to you at the VIP activities.
Q: When will my order ship?
A: If your order includes the "Hollow Bodies 10 Year Anniversary Vinyl", it will not ship until early August of 2023. Otherwise, in stock items ship within 1 to 3 business days.
Q: Can I exchange or return a merch item that I purchased?
A: Yes, please email us at info@merchconnectioninc.com with your order number to arrange an exchange.
Q: When will I be charged for my order?
A: You will be charged at the time checkout is completed.
Q: How will my package be shipped?
A: We use UPS and USPS to ship packages. We decide which is best at the time of packing. Please note that your order can still be delivered to a PO Box even if we ship using UPS.
Q: How long will it take for my international package to arrive?
A: By default, we ship via UPS for packages weighing under 4lbs, and USPS for orders weighing over 4lbs. UPS generally delivers to your local customs agency within 2 weeks, though this can take up to 6 weeks. Your local postal service will then make the final delivery. USPS generally delivers within 2 to 3 weeks, with your local postal service making the final delivery. Please note that USPS Priority Mail is the only international shipping service that includes detailed tracking information. You must select that option if you want detailed tracking and fast delivery. We do not have a way of expedited customs clearance for any packages, nor can we intervene with foreign customs.